Privacy Policy

This Privacy Policy is part of Carspring’s Term and Conditions

Carspring’s Term and Conditions covers the treatment of user information, including Personally Identifiable Information (defined below), obtained by Carspring, including information obtained when you access or log in to Carspring, register to receive content, and/or take any steps to make a purchase or sale through Carspring. Among other things, this Privacy Policy describes the type of user information Carspring obtains either from you, your browser, or third parties that partner with Carspring, explains how Carspring uses this information, identifies the types of third-parties that may receive or collect user information from or through Carspring, and explains how you may review and modify certain information that Carspring collects.

By visiting Carspring, viewing our content, registering for an account, and/or using any of our services, you acknowledge that you accept the practices and policies outlined in this Privacy Policy. In addition, you agree that Carspring has fulfilled any obligation to provide you with notice of its data use, storage, and sharing practices, and that Carspring will fulfill any ongoing obligation to provide you with notice of its these practices by maintaining a current version of this Privacy Policy at (https://www.Carspring.co.uk/PrivacyPolicy)

This Privacy Policy does not apply to the practices of companies that Carspring does not own or control, or to individuals whom Carspring does not employ or manage, including any of the third parties to which Carspring may disclose user information as set forth in this Policy.

As used in this Privacy Policy, “Carspring” refers to all websites, mobile sites, applications, and other properties or services owned or operated by Carspring, Inc.

1. What Types of User Information Does Carspring Obtain?

Carspring may obtain the information from you and your computer devices (“Information”), which may include information that can be used to identify you as specified below (“Personally Identifiable Information”):

  • Title
  • First Name
  • Last Name
  • Telephone Number
  • Email Address
  • Current Address
  • Credit Card Information
  • Social Networking Username(s)
  • Photo(s)
  • Demographic Information (e.g., age, gender, interests, and preferences)
  • Vehicle Information (e.g., make, model, mileage, condition, service history and valid MOT)
  • Activities or Content Viewed on Carspring
  • Information Collected Automatically (detailed below)
  • Information Received from Third Parties (detailed below)

In certain cases, we may request that you provide some of the Information identified above in order to obtain specific products or services (such as registering for a Carspring account or making a purchase or sale on Carspring). If you choose not to provide the Information we request, you may still use Carspring, but you may be unable to access certain features or services.

When you register to receive any products or services from Carspring or provide information to Carspring in any other manner, you agree to provide only true, accurate, current and complete information.

If you submit an application for finance, through Carspring’s website, via customer service agents or by telephone, please be aware that your Information will be shared with Carspring’s finance providers. Carspring will store your contact details in any circumstance, as listed below:

  • Title
  • First Name
  • Last Name
  • Telephone Number
  • Email Address
  • Current Address
  • Deposit
  • Loan Amount

Further financing details provided (as listed below) upon successful submission to our finance providers will only be stored for 3 days. All finance information, except for contact details outlined above, will be removed from Carspring’s database.

If the application cannot be submitted successfully, Carspring will store the full finance application for a maximum of 2 weeks. This will allow Carspring to submit the application manually to the finance providers. Finance information will include the following.

  • Title
  • First Name
  • Last Name
  • Telephone Number
  • Email Address
  • Current Address
  • Deposit
  • Loan Amount
  • Date of Birth
  • Marital Status
  • Monthly Income
  • Type of Driving License
  • UK Passport Details
  • Current Address (House number/name, Street, City, Postcode)
  • Residential History (at least 3 years and duration at each address)
  • Current Employment Status (Title, Employer, Net Monthly Income and Address)
  • Employment History (at least 2 years and duration at each address)

Live Chat Disclaimer: Carspring stores all information discussed on the Live Chat. This may include contact details listed above, general preferences and customer feedback.

2. Information Received From Third Parties

Consumer Reporting Agencies

If you purchase or sell a car through Carspring, we may receive Information about you from a credit bureau such as Experian to help us verify your identity, which may include certain Personally Identifying Information identified above.

Automobile Analysts

If you list a car for sale through Carspring, we may receive Information from our service providers, including pre-purchase inspectors and vehicle analysts about you and the value and/or characteristics of your car, which may include certain Personally Identifying Information identified above.

Advertisers

Carspring uses third parties to advertise its products and services. If you provide information to these advertisers, including by clicking on or otherwise responding to an advertisement or information request form, we may receive Information about you, which may include certain Personally Identifying Information identified above.

Third-party Websites/Social Networking Sites

If you choose to use any third-party website or service that is integrated with Carspring, including a third-party social networking, such as Facebook, Twitter, or Google Plus (“Third-party Websites”) we may receive Information, including Personally Identifying Information, from such Third-party Websites, including, but not limited to:

  • Name
  • Nickname or Username
  • Photo or Graphic Avatar
  • Unique Third-party Website Identifier (e.g., Facebook User ID)
  • Biographical or Demographic Information (e.g. professional title, gender, college attended, etc.)
  • Likes and Interests
  • Contacts/Friends/Associations
  • Any Information That Is Publicly Available on third-party Websites

For example, Carspring may offer the ability to use certain third-party Websites to facilitate your registration on Carspring. We may also use information about your profile and connections on third-party Websites to allow you to identify purchasers and/or sellers with whom you have a connection or to personalize your experience. In addition, Carspring offer “plug ins” and “widgets” from various third-party Websites that allow you to share Carspring content off of our service, as discussed below.

Your decision to use, or share with, a Third-party Website when accessing or using Carspring products and services is completely voluntary. Carspring is not responsible for compliance with the policies or practices of any Third-party Website. You should ensure that you are comfortable with the information such Third-party Websites may make available to Carspring by reviewing those Websites’ privacy policies and service terms, and by modifying your privacy settings and preferences on those Services.

Any information we receive from Third-party Websites will be governed by this Privacy Policy.

3. How Do We Use This Information?

We use the Information we obtain from or concerning you or your computer or device to provide Carspring products and services, fulfil your requests, improve our products and services, personalize and tailor your experience on Carspring, operate our business, communicate with you regarding our business, and understand how users are engaging with Carspring.

In addition, we may use Information from or concerning you or your computer or device to facilitate the delivery of content or advertisements that we believe may be of interest to you, or to communicate with you about new or existing products and services or special offers. For example, we may periodically send promotional materials or notifications related to our products and services to the email address associated with your account.

For such periodic promotional material or notifications related to our products and services we will provide an “opt in” option

4. Carspring’s Use of Cookies

Carspring may place “cookies” on your computer or device that may contain anonymous Information that is associated with you. Cookies are small text files a website uses to recognize users, and are typically placed on your hard disk by a web server. Cookies contain information that can later be read by a web server in the domain (here, Carspring) that issued the cookie to you or that, in some cases, can be read by a third-party domain.

Our cookies may record Information about your use of Carspring so that we can provide a continuous and more personalized experience for you, including for one or more of the following purposes: to help identify visitors; assess usage patterns; identify preferences; diagnose problems with our servers; gather demographic information; analyse trends and usage patterns; conduct research; record registration and personalized information; and otherwise administer Carspring products and services. Carspring does not alter its behaviour or change its services upon receiving Do Not Track requests from a user’s browser.

If you do not wish to have Carspring place and use cookies on your computer, you should set your browser preferences to refuse cookies before accessing Carspring. Carspring is not responsible for any failure by you or your browser to accurately implement or communicate your browser preferences or settings. If you choose to decline cookies, you may not be able to sign in or use other interactive features of Carspring that depend on cookies.

Carspring does not control and is not responsible for the use of cookies by its third-party partners. The use of cookies by some of these third parties is discussed below (see “What Types of Information Do Third Parties Collect?”) These third parties may collect information about your online activities, including personally identifying information, over time and across different websites.

5. Reviewing and Modifying Your Personally Identifying Information

We offer several ways for you to update Personally Identifying Information that is obtained and stored by Carspring, or to change your account preferences on Carspring:

  • A. If you have an online account with Carspring, you can log in and update or change your account information here: http://www.Carspring.co.uk/Dashboard
  • B. You may unsubscribe to any of our e-mail updates or products by following the unsubscribe instructions in the body of any message (see E-mail Communications below)
  • C. You may control the information collected from your Facebook account by changing your Facebook account settings.
  • D. You may contact us at any time at support@carspring.co.uk

6. Disclosure of Information to Third Parties

Carspring may disclose Information (including Personally Identifying Information) from or concerning you or your computer or device to third parties in the circumstances described below. By visiting, accessing, or using Carspring’s products or services you consent to the disclosure of your Information to certain categories of third parties in the manner described below. This Privacy Policy does not apply to the policies or practices of any of these third parties.

Service Providers

Carspring relies on third-party vendors and service providers to provide support and assistance for its products and services (“Service Providers”), and we may disclose your Information (including Personally Identifying Information) to these Service Providers to the extent necessary to support our products and services or as otherwise set forth below.

Payment Processors

Carspring uses third-party payment processors to process financial payments for certain Carspring services. When you make payments to Carspring and/or obtain certain Carspring products or services, Carspring may transfer certain Information (including Personally Identifying Information) to these payment processors for the sole purpose of facilitating the payment transaction, such as your Name, Address, and Credit Card Information.

Vehicle Inspector

Carspring may use third parties to conduct pre-purchase inspections on vehicles listed for sale on Carspring. Carspring may provide your Information (including Personally Identifying Information) to such inspectors when you apply to list a vehicle for sale on Carspring.

Vehicle History Providers

Carspring uses third parties, such as MotorSpecs, Experion, HPI to obtain information necessary to value vehicles listed for sale on Carspring. Carspring may provide your Information (including Personally Identifying Information) to such providers when you apply to list a vehicle for sale on Carspring.

Shipping Providers

Carspring uses third parties, such as FedEx, United States Postal Service and vehicle delivery services, to deliver certain products or information to you. Carspring may provide your Information (including Personally Identifying Information) to such providers when you request to receive Carspring’s products or services.

Web Hosts

Carspring’s website services are hosted by AWS, a cloud data storage platform. All Information obtained by Carspring’s websites is processed and stored on servers that are owned and operated by AWS.

Third-party Websites

Carspring offers the ability to share Carspring content on Third-party Websites, including social networking and blogging services such as Facebook, Twitter, and Google Plus, through “plugins” or “widgets” (such as Facebook’s “Like” button). When you elect to share content and information with others on Third-party Websites, Carspring may transmit your Information (including Personally Identifying Information) to such Third-party Websites. This Information may be visible on the Third-party Website to anyone who has access to that content or Information. Your decision to share information in this manner is completely voluntary. You should ensure that you are comfortable with how Third-party Websites may share your Information by reviewing their privacy policies and/or modifying your privacy settings directly on those Third-party Websites.

Carspring may advertise vehicles listed for sale through Carspring on other websites, such as Craigslist or eBay. Carspring may provide certain Information, such as the vehicle characteristics and general geographic location of the vehicle, to these websites.

URL/Referrer Header Information

When you visit Carspring websites, certain information about the content or activities you have engaged in on Carspring may be reflected in the Uniform Resource Locator (“URL”) for the page you are viewing on Carspring (i.e., the Internet “address,” commonly displayed in the browser window). For example, the certain information about a vehicle you are viewing may appear in the URL for that page. In addition, if you are logged into a Carspring account, certain account information (may be visible in the URL when you visit your account on Carspring. If you leave Carspring to visit a third-party website, including when you share information through a social plug-in (like the Facebook “share” button), the information contained in the URL may be transmitted to the third-party website by your browser.

Analytics & Advertising Services

As discussed below, Carspring uses third-party advertisers, including ad networks, to provide advertising services to Carspring. Carspring also uses analytics products to obtain information about how users are using and interacting with Carspring. These third parties may receive Information (including Personally Identifying Information) from Carspring.

Law Enforcement/Legal Process

We may disclose your Information (including Personally Identifying Information) when we believe in good faith that disclosure is necessary to comply with any law, regulation or legal request; enforce, apply, or investigate breaches of our terms of use and other agreements; respond to public requests; or protect the rights, property, user experience or safety of Carspring, our employees, our users, or others. This can include exchanging information with other companies and organizations for fraud protection and credit risk reduction.

7. What Types of Information Do Third Parties Collect?

Carspring may allow third parties to collect information from users in order to process your requests or improve Carspring’s website, products, services, or marketing efforts. We may use third parties such as Experian to obtain, compile and analyze Information (that may include Personally Identifying Information) about users for identity verification purposes.

Carspring may allow third-party advertising serving companies, including ad networks (“Advertisers”), to provide other advertising services to Carspring. We may provide Information (including Personally Identifying Information) to these advertising companies so we can offer you products, promotions, and offers in the future. Advertisers may use the information collected to display advertisements that are tailored to your interests or background and/or associate such information with your subsequent visits, purchases or other activities on other websites. Advertisers may also share this information with their clients or other third parties.

Carspring may also use third-party analytics providers and products to obtain, compile and analyze Information (that may include Personally Identifying Information) about how users are using and interacting with Carspring. Carspring may provide Information (including Personally Identifying Information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with Carspring.

8.

Carspring has no responsibility for the technologies, tools or practices of the third parties identified in this section that provide services on or through Carspring.

Carspring may allow third parties to collect information from users in order to process your requests or improve Carspring’s website, products, services, or marketing efforts. We may use third parties such as Experian to obtain, compile and analyze Information (that may include Personally Identifying Information) about users for identity verification purposes.

Carspring may allow third-party advertising serving companies, including ad networks (“Advertisers”), to provide other advertising services to Carspring. We may provide Information (including Personally Identifying Information) to these advertising companies so we can offer you products, promotions, and offers in the future. Advertisers may use the information collected to display advertisements that are tailored to your interests or background and/or associate such information with your subsequent visits, purchases or other activities on other websites. Advertisers may also share this information with their clients or other third parties.

Carspring may also use third-party analytics providers and products to obtain, compile and analyze Information (that may include Personally Identifying Information) about how users are using and interacting with Carspring. Carspring may provide Information (including Personally Identifying Information) to these analytics providers for the purpose of obtaining statistics and other information about how users are using and interacting with Carspring.

9. Comments and Public Posts; Sharing on Third-party Websites

Carspring encourages active participation by users, including through user-generated comments or content on Carspring. However, please be aware that if you voluntarily disclose Information, personal or otherwise, on Carspring, that Information can be viewed, collected and used by others, including other users, search engines, advertisers, third-party applications developers, and anyone with access to Carspring. Carspring has no control over the use, collection or disclosure of any Information that you post publicly on Carspring.

10. Change of Control

If Carspring, or substantially all of its assets, is acquired by another company or party, user Information will be one of the assets transferred or acquired by the purchaser. You acknowledge that such transfers may occur, and that any purchaser of Carspring or its assets may continue to collect, use and disclose your Information as set forth in this Policy.

11. Security and Protection of Personally Identifying Information

We have implemented reasonable security measures and practices in an effort to protect the confidentiality of your Personally Identifying Information (other than Personally Identifying Information that you have elected to disclose to others). However, no security system is impenetrable. It may be possible for third parties to intercept or access information you provide to Carspring. Carspring cannot guarantee the security of your Personally Identifying Information, nor can we guarantee that information you supply will not be intercepted while being transmitted to Carspring. It is important for you to protect against unauthorized access to your password(s) and computer or device, and to log off when using any shared computer.

12. Email Communications

We may contact you by e-mail or other equivalent electronic communications if you access Carspring products or services or other content or services provided by Carspring. By visiting or using Carspring content, products or services, you specifically consent to the receipt of these e-mail message communications. If you do not want to receive emails or other communications from us, please notify us by email at support@carspring.co.uk and include sufficient information for us to identify your account, including your Name, Email Address and the specifics of your request. You may also unsubscribe through the instructions included in the e-mail communication. If you unsubscribe, Carspring may still contact you via email for administrative purposes or concerning any products, services or events for which you have registered or are using.

13.Children’s Privacy

Carspring does not knowingly collect personal information from children under 13 years of age.

14. Changes to the Privacy Policy

Carspring retains the discretion to amend or modify this Privacy Policy from time to time. Use and disclosure of Information we obtain is subject to the later of: (1) the Privacy Policy in effect at the time such Information is collected or (2) any subsequent Privacy Policy of which you have notice. If we make material changes to the way we collect, use or disclose Personally Identifying Information, we will notify you by posting a clear and prominent announcement on Carspring or through a direct communication. Your continued access to or use of Carspring following notice of material changes to this Privacy Policy shall constitute consent to any amendments and/or modifications. Your use of Carspring is entirely voluntary, and you may discontinue use of Carspring at any time.

15. How to Contact Us

Carspring welcomes any questions or comments you may have regarding this Privacy Policy or its implementation. Any such questions or comments should be submitted via email to support@carspring.co.uk or directed to the address below. We will undertake reasonable efforts to resolve or address your concern.

16. Effective Date of this Privacy Policy

This Privacy Policy is effective as of August 10th, 2015